Shipping policy

Shipping Policy
Thank you for shopping with Ascend Store. We are committed to delivering your order as quickly and safely as possible.

Processing Time
Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has been shipped.

Shipping Time
Estimated delivery time is typically 7–15 business days, depending on your location. Delivery times may vary due to customs, holidays, or carrier delays.

Shipping Costs
Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect address information.

Delays
While we aim to deliver within the estimated timeframe, unexpected delays may occur due to factors outside our control.

If you have any questions about your order, please contact our support team and we will be happy to assist you.